Digital Printing Press Support Engineer

Kforce Inc is seeking an Indigo Digital Press Support Engineer to provide advanced technical support for Indigo digital printing systems. This role involves troubleshooting, diagnostics, and customer problem-solving in a remote environment, allowing experienced professionals to leverage their expertise without the demands of constant on-site service.

Responsibilities:

• Provide end-to-end remote technical support for Indigo digital printing systems using diagnostic tools, logs, and system data
• Troubleshoot issues related to press performance, print quality, mechanical/electrical subsystems, consumables, and workflows
• Resolve 75%+ of cases remotely, minimizing customer downtime and unnecessary site visits
• Perform deep Root Cause Analysis (RCA) on recurring Indigo press issues
• Identify systemic patterns across customers, press models, and configurations
• Document findings and contribute to Indigo knowledge articles, troubleshooting guides, and best practices
• Act as a trusted technical advisor to Indigo customers

Requirements:

• Experience with Indigo digital presses (operator, technician, field engineer, or remote support), Series 3 presses are preferred
• Strong understanding of press hardware, print quality, workflows, and troubleshooting
• Experience diagnosing issues across mechanical, electrical, and system components
• Comfort working directly with customers in a remote, consultative environment
• Ability to document findings clearly and contribute to shared knowledge
• Indigo certifications
• DFE, front-end, or workflow support exposure
• Prior remote support or escalation team experience