Kforce Inc is seeking an Indigo Digital Press Support Engineer to provide advanced technical support for Indigo digital printing systems. This role involves troubleshooting, diagnostics, and customer problem-solving in a remote environment, allowing experienced professionals to leverage their expertise without the demands of constant on-site service.
Responsibilities:
- Provide end-to-end remote technical support for Indigo digital printing systems using diagnostic tools, logs, and system data
- Troubleshoot issues related to press performance, print quality, mechanical/electrical subsystems, consumables, and workflows
- Resolve 75%+ of cases remotely, minimizing customer downtime and unnecessary site visits
- Perform deep Root Cause Analysis (RCA) on recurring Indigo press issues
- Identify systemic patterns across customers, press models, and configurations
- Document findings and contribute to Indigo knowledge articles, troubleshooting guides, and best practices
- Act as a trusted technical advisor to Indigo customers
Requirements:
- Experience with Indigo digital presses (operator, technician, field engineer, or remote support), Series 3 presses are preferred
- Strong understanding of press hardware, print quality, workflows, and troubleshooting
- Experience diagnosing issues across mechanical, electrical, and system components
- Comfort working directly with customers in a remote, consultative environment
- Ability to document findings clearly and contribute to shared knowledge
- Indigo certifications
- DFE, front-end, or workflow support exposure
- Prior remote support or escalation team experience