About this role

Respond to customer inquiries via phone and email, providing prompt, courteous, and accurate service
Troubleshoot and resolve complex account or technical issues using available tools and resources
Promote Associated Bank products and services that meet customers’ needs
Mentor and train new team members to ensure consistent, high-quality service delivery
Demonstrate professionalism and care in every customer interaction to strengthen relationships and loyalty
Collaborate with colleagues across teams to improve processes and customer experiences
Uphold compliance with all bank policies, procedures, and regulations

High school diploma or equivalent
Less than 2 years of customer service experience in banking, retail, food service, insurance, telemarketing, or sales
Bilingual English/Spanish proficiency (eligible for competitive language differential)

Enjoy every Sunday off
Fun on-site activities
$50 bonus for working Saturdays
Opportunities to grow your skills
Mentor others
Advance your career in a collaborative environment
Retirement savings including both 401(k) and Pension plans
Paid time off to volunteer in your community
Opportunities to connect with others through our diversity-focused Colleague Resource Groups
Competitive salaries with professional development and advancement opportunities
Bonus benefits including well-being programs and incentives
Parental leave
Employee stock purchase plan
Military benefits and much more
Personal banking, loan, investment and insurance benefits

Bilingual Customer Care Representative – English/Spanish

Key skills