Engage extensively with our Dealer network through frequent travel, building strong partnerships and driving business growth
Collaborate closely with Dealer and Dealer based customers, delivering exceptional service and tailored solutions to meet their unique needs
Develop and execute regional sales strategies for all parts segments, aligning with national objectives and regularly reviewing performance with dealer leadership
Work closely with dealers to expand their service business, generate new parts consumption opportunities, and ensure their teams are equipped to support growing market share
Partner with aftersales marketing to advance eCommerce initiatives and identify opportunities to reach new customer segments, guiding dealers in market expansion efforts
Provide dealers with essential sales tools, training, and feedback, promote adoption of key sales campaigns, and deliver hands-on coaching to maximize results
Track, analyze, and report sales data and market insights using CRM and BI tools, keeping both internal teams and dealer leaders informed and empowered

Bachelor’s degree or 5-7+ equivalent experience
7+ years in industrial product sales, preferably with manufacturer or dealer networks
Microsoft Office experience is a must
Salesforce experience and proficiency
Automotive and/or Lift truck Dealer experience in Operations is a plus
Knowledge of wholesale and retail parts/service operations and lift truck markets
Ability to develop and implement marketing plans targeting dealer leadership
Familiarity with CRM systems and BI tools for performance tracking
Strong sales and marketing expertise with proven ability to coach and lead
Excellent time management and territory planning skills
Ability to communicate complex technical concepts in a clear, actionable way

Commercial Aftersales Manager

Key skills