Building and maintaining strong, long-lasting relationships with clients, becoming their trusted advisor and advocate within the company
Proactively managing a portfolio of RCM client accounts, ensuring the timely and effective delivery of our services by way of delegation and direction of work to operations team
Collaborating with cross-functional teams to ensure a smooth and efficient onboarding process for new RCM clients
Continuously monitoring key performance indicators (KPIs) and financial metrics for clients, identifying areas for improvement and recommending strategies to optimize revenue cycles
Regularly communicating with clients to provide updates on their account status, share industry insights, and offer best practices; gathering client feedback and insights to drive product improvements and enhancements

Bachelor's degree, plus 4 years of related experience in client success, account management in healthcare or RCM industry; or postgraduate degree and 2 years of related experience
Experience in a customer facing role in healthcare with increasing levels of responsibility using EHR applications for medical billing, or Behavioral Healthcare billing
Experience with state billing requirement and insurance standards across different states
Deep understanding of revenue cycle management processes and healthcare billing with proven success with increasing complex accounts

Senior Revenue Cycle Relationship Manager, EHR platform

Key skills