Functional Consultant

Role Overview

• Administer the Atlassian products and assist clients with implementation to support their business processes
• Provide scheduled on-call support during off hours and respond to service outage incidents to meet contracted SLAs
• Participate in process improvement efforts across the team and organization to identify, develop, and deliver services and solutions leading to improved client satisfaction
• Acquire Atlassian certification by passing two Atlassian Certified Professional exams and maintain them by achieving additional Atlassian Pro Skills badges
• Provide support to the Sales team for proposals, renewals, and quarterly client business reviews with clients
• Contribute informative and engaging original marketing content related to the Atlassian ecosystem in the form of quarterly blog posts, white papers, and other materials as requested

Requirements

• 1+ years experience in a client service or help desk role
• Experience as a Jira administrator preferred
• Effectively manage time and expectations with internal resources and clients
• Manage multiple clients and issues simultaneously
• Communicate effectively, both verbally and in writing, for technical and business operations audiences
• Analyze and interpret complex problems to deliver complete solutions
• Demonstrate the ability to administer Atlassian products and provide strategic guidance on long-term use
• Advise clients on best practices, guidelines, and recommendations.

Benefits

• a suite of employee benefits
• paid time off
• a 401(k) plan with an employer contribution