Manage the end-to-end lifecycle of customer/user-facing documentation
Develop and maintain high-quality content (online help content, user guides, how-to articles, and “What’s New” / release notes)
Continuously improve existing product documentation
Design and improve scalable documentation structures
Apply and maintain content guidelines
Develop and maintain deep expertise across Baxter Planning products
Partner with Product, SMEs, and stakeholders to gather information
Provide feedback on usability and user experience
Support documentation release activities
Create and support internal and customer-facing materials for product launches
Create and maintain training materials aligned with product releases.

2+ years of experience creating user-facing documentation or content
Native or near-native English proficiency with exceptional clarity in writing customer-facing content
Proven ability to create clear, concise, and easy-to-understand content for end-users.
Demonstrated ability to quickly learn complex technical or functional concepts and translate them into clear, structured content.
Experience translating product functionality into simple, intuitive guidance and workflows.
Experience creating or supporting release notes / “What’s New” communications.
Strong understanding of how users consume content and how to make documentation useful, intuitive, and relevant.
Excellent writing, editing, and communication skills.
Experience working with cross-functional teams (Product, Engineering, CX) to gather information and validate content.
Ability to manage multiple product documentations and deadlines in a fast-paced environment.
Ability to independently own workstreams and deliver high-quality output with limited oversight.
High attention to detail and commitment to content quality.
Familiarity with documentation or content tools (e.g., SharePoint, Notion, Canva, or similar).

Product Documentation and Training Specialist

Key skills