Data & Trust Manager – Privacy & AI

Role Overview

• Support on strategic initiatives to deploy or leverage data and technology responsibly and ethically by providing expert advice to execute on TELUS’ data commitments.
• Educate and advise business units on new or existing data uses and implementation of ethical technologies.
• Conduct privacy and AI impact assessments, identify risks and provide corresponding recommendations.
• Support the development of a data program that meets or exceeds the expectations of our customers while simultaneously ensuring TELUS’ ability to respectfully leverage data to deliver value to our stakeholders.
• Collaborate with cross-functional stakeholders to develop and implement technology solutions and ensure adherence to the TELUS’ Trust Model.
• Document, prioritize, and communicate clear privacy requirements for product initiatives and releases.
• Escalate data risks promptly, with a sense of urgency, and recommend mitigating controls that are effective to protect the data of our customers and team members.
• Adapt to meet the changing needs of the organization, and a fast-paced ambitious team, where priorities shift but the focus on the mission is steadfast.

Requirements

• Minimum 3
• 5 years of industry experience in privacy, data protection, data ethics and/or operational data governance
• Demonstrated ability to implement emerging technologies and programs by building and operationalizing programs related to privacy and AI laws, data ethics, artificial intelligence, data governance and data protection in a responsible and ethical manner
• Valued for your knowledge and expertise in applying privacy and AI laws, guidance and best practices, and an understanding of data ethics, operational data governance and data protection
• Proven expertise in identifying, assessing, and communicating privacy and data protection risks to cross-functional stakeholders at all levels of the organization
• Skilled at translating complex risk assessments into clear, actionable insights for business leaders, operational teams, and non-privacy experts to drive informed decision-making
• Trusted as a collaborative partner who will act with integrity to fulfil TELUS’ commitments to its customers and team members
• Demonstrated track record of defining and delivering measurable outcomes for customers and the business in a complex stakeholder environment
• Known for your ability to influence and negotiate effectively, to be a persuasive advocate, and help develop communities of practice
• Comfortable with ambiguity and recognized for your ability to make decisions in a fluid environment
• Certified International Association of Privacy Professional (IAPP) or willingness and ability to become certified within 6 months
• Bilingualism in English and French, verbal and/or written (great-to-haves)
• Legal background/experience (great-to-haves)
• Experience working in a large, matrixed organization (great-to-haves)
• Advanced knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope.

Benefits

• Comprehensive total rewards package highlighting competitive salary and bonus structures
• Minimum 3 weeks of vacation
• Flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both
• Generous company matched pension and share purchase programs
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunities to develop your skills