Senior Sales Manager – After Sales

Role Overview

• Lead, manage and direct Power Generation after sales business opportunities for Direct and Distributors/Dealers Customers in North and Latin America
• Define short
• and long-term goals and initiatives to promote and increase penetration in the Power Generation market segments and closely monitor results to ensure success
• Contact, manage and provide sales assistance for service products (ex. Spare parts, Extended Coverages etc.) to direct customers and distributors, as well as internal and field personnel
• Identify and define new business opportunities and products to establish growth initiatives for service products and services including making the sale
• Resolve customer and distributor issues as necessary to support on-going business as well as generate new business
• Evaluate distributor performance against sales goals and take a proactive role to drive improvements
• Perform administrative functions such as monitoring and assisting with budget planning, revenue forecasting, approving expenditures, and employee evaluations
• Develop, manage and participate in tradeshows and industry events as well as assisting with the development of advertising campaigns, product literature and distributor events
• Track and report on industry trends, business conditions and account status to develop future products and sales
• Ensure that parts inventory and training levels are sufficient to provide quality sales and after sales support
• Monitor, implement and evaluate mtu's procedures, policies and agreements to increase customer awareness and compliance
• Prepare and present professional presentations to customers, management and staff
• Promote a compliance culture in area of responsibility and live the letter and the spirit of the Rolls-Royce Code of Conduct.
• Perform special projects as required

Requirements

• Bachelor’s degree in Engineering or Business Management
• 7 years of applicable experience in support, sales or parts-marketing within after-sales or 10 years of experience in service support, sales or parts marketing within after-sales
• Ability and willingness to travel domestic and international on short notice, up to 75% of the time
• Knowledge of mtu organization (products, policies & procedures)
• Knowledge of SAP operating system
• Proven, dynamic leader of people
• Excellent knowledge of principles and processes for providing customer services
• Proven ability to manage large, complex business agreements, negotiations and financial transactions
• Proven ability to develop new business and deliver sales results
• Strong knowledge of the practical application of systems to analyze and report on stock levels, new parts orders, shipments, and sales of after-sales products
• Excellent interpersonal skills
• Excellent organizational, planning and follow-up skills
• Strong problem-solving skills and ability to make decisions with limited information
• Excellent oral and written communication skills
• Proficient with MS Office Suite

Benefits

• health, dental, vision, disability, life and accidental death & dismemberment insurance
• a flexible spending account
• a health savings account
• a 401(k) retirement savings plan with a company match
• Employee Assistance Program
• Paid Time Off
• certain paid holidays
• paid parental and family care leave
• tuition reimbursement
• a long-term incentive plan