Manage and grow a strategic portfolio of dairy customers, acting as the primary commercial interface with IFF
Develop a deep understanding of customer needs, formulations, and market trends across dairy applications (cheese, yogurt, desserts, ice cream, beverages, alternatives)
Build and execute robust account plans aligned with customer strategies and IFF business objectives
Drive profitable growth through value-based selling, portfolio optimization, and new business development
Lead commercial negotiations including pricing, contracts, supply agreements, and margin improvement initiatives
Collaborate cross-functionally (Applications, Regulatory, Marketing, Operations) to deliver innovative solutions from concept to commercialization
Ensure accurate sales forecasting and align with Supply Chain to meet customer service and delivery expectations
Monitor regulatory requirements and ensure compliance within customer projects and commercial activities
Lead and continuously improve project execution through clear milestones, tracking, and post-project reviews

At least 5 years of experience in B2B sales, technical sales, or account management within the dairy or food ingredients industry
Strong knowledge of dairy applications and ingredient systems (e.g., proteins, hydrocolloids, food protection solutions)
Proven ability to manage customer relationships and deliver commercial results
Strong business acumen, including pricing, margin management, and forecasting
Experience leading cross-functional projects and coordinating stakeholders
Excellent communication, presentation, and negotiation skills
Analytical mindset with the ability to translate market insights into business opportunities
Fluent in English with the ability to work in a global, multicultural environment

Account Manager, Dairy Ingredients

Key skills