Deliver in-scope lifecycle management mitigation activities across customer NTE/CPE estates
Perform IOS patching, configuration management, vulnerability remediation, and end-of-life management activities on WAN and LAN devices
Support the development, maintenance, and continuous improvement of Methods of Procedure (MOPs)
Contribute to service reliability, service quality, and overall technical delivery performance in line with customer and business objectives
Participate in LWI activities and process reviews, identifying opportunities for continuous improvement and automation
Proactively prioritise and manage workload, driving tasks through to completion

Experience in IOS patching, remote device upgrades, configuration management, vulnerability management, and end-of-life activities across customer CPE/NTE environments
Confident working with IP networking technologies, ideally within Cisco, Juniper, and ADVA environments
Qualified to an industry-recognised associate-level certification, with a sound understanding of data network topologies and principles

Customer CPE Engineer

Key skills