Solutions Architect – Controls Hardware

Role Overview

• Serve as trusted customer partner and pre-sales solution subject matter expert for refrigeration, HVAC and lighting controls (supervisory, distributed, custom, third-party integrations) and applicable services (commissioning, programming, project)
• Serve as commercial solution expert on markets, industries, channels and competitive product lines
• Identify trends in controls solutions and services in assigned industries
• Collaborate with the sales team on customer-facing engagements and serve as commercial solution expert. Pull in technical subject matter experts where needed
• Perform discovery conversations with customers to understand their pain points, value, budget and timing to create the correct strategic solution for them
• Act as the bridge between technical and commercial teams internally and with the customer; focus on driving value
• Development and lead strategic direction of new solutions with customers across Cold Chain – including, but not limited to, solutions with focus on Food Retail and potentially Foodservice and Industrial markets
• Create and collaborate with cross functional teams on new solutions with customers, including providing direction to the project management, customer success or product management team to ensure the successful execution for new solutions
• Develop business cases and financial justification to prioritize opportunities for potential customer strategic solutions, including proposed success metrics
• Collaborate and transition new solutions to Product Management team to transition from pre-sales activities to life-cycle management in product management and/or development
• Communication of new solutions, progress and development to Leadership team
• Establish and implement short
• and long-range goals, objectives, policies, and operating procedures

Requirements

• BS degree in Engineering, or related technical discipline
• Seven years of food retail product development / engineering / marketing / sales / business development experience or related experience
• Knowledge of Copeland control systems for Food Retail, including but not limited to E3, Site Supervisor, distributed controls
• Demonstrated success in sales, application engineering or marketing in the food service or food retail markets
• Proven experience in consultative solutions selling
• Effective analytical, coordination and verbal communication skills
• Adaptability to handle changing selling environments
• Ability to travel 30-40%

Benefits

• medical insurance plans
• dental and vision coverage
• 401(k) and more
• flexible time off plans
• including paid parental leave, vacation and holiday leave