The CSM manages Federal Government Land Mobile Radio service contracts.
Major emphasis on cultivating and developing key relationships and growing managed service product sales in multi-levels of large customer accounts.
Work closely with Sales Account Management, Pre-sale and Post-sale teams to service customers and to continue to grow the overall Motorola Service business.
Be responsible for goal driven business growth, account service plans, individual goals, and further development on customer satisfaction strategies.
Be responsible for achieving P&L goals, including those for service billings, and cost/margin performances.
Market Motorola service capabilities to various account bases.
Provide support over various time zones and manage customer satisfaction.

5+ years of successful experience with lifecycle service account management, systems implementation/ integration, LMR sales, or LMR engineering is desired.
Knowledge of Motorola RF systems and products is a plus
Knowledge and experience utilizing Microsoft business software (e.g. Outlook, Word, Excel, and PowerPoint) is required.
Job performance depends on ability to successfully utilize Oracle and Salesforce applications.
Experience with US Federal Government contracts performance is a plus.
Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified and sensitive information.
US Citizen with ability to obtain US Government clearance(s).

Federal DoD Customer Support Manager

Key skills