Provide analytical and programming support for the development of new applications, and enhancement of existing custom, hosted, and packaged applications
Perform day to day resolution tasks for problems that arise on complex systems on a variety of platforms
Research complicated problems; works with business representatives in defining design specifications and technical solutions, providing appropriate systems and/or business solutions
Present system solutions to clients, both verbally and by means of documentation to gain consensus for application enhancements and problem fixes
Translate user requirements into technical specifications
Identify system inadequacies and efficiencies and recommends improvements
Engage with vendors to address operational needs
Participate in the change control processes for software releases and application upgrades
Assist in the progression of systems changes through the application environments ensuring proper testing and approvals
Documents changes to procedures, applications, and data stores using standard tools and templates
Conduct business analysis sessions with clients – translates business needs into technical specifications employing workflow diagrams, data analysis and joint application reviews
Develop support documentation such as operational support model and technical user guides
Maintain support documentation and content into the application Jira and Confluence space repository
Participate in Kanban/Scrum to coordinate user stories and tasks in support of Product Owners
Provide or arrange training on new procedures and applications functionality
Support the team members in daily operational tasks and special projects or assignments
Requirements
University-level knowledge of related courses (e.g., computer science)
Analytical, problem solving and design experience, and expertise in the use of programming tools and techniques
Technical writing skills
Familiar with source control tools (e.g. Git)
Familiar with creating workflow diagrams and flowchart processes
Ability to use Excel, PowerPoint, Word, and Outlook
Experience supporting third-party products and hosted solutions is an asset
Familiar with Agile methodologies and processes is an asset
Knowledge of finance and capital markets is desirable
Team player who has the drive to continue learning, excel, and grow in a team-oriented and dynamic environment
Ability to communicate clearly and concisely, both orally and in writing
Exhibit a high level of professionalism and excellent interpersonal skills
Strong relationship-building and customer service abilities, proactive, results-oriented and resourceful
Ability to meet deadlines while maintaining accuracy, excellent product quality and attention to detail
Exhibit dedication to hard work, commitment to the highest ethical standards, and an eagerness to learn
Benefits
Excellent career development and training provided by experienced IT professionals to help build current industry skills
Work with a dynamic team in a fast-paced environment
The development of real-world skills at one of the largest institutional investors in Canada
Exposure to some of the most talented, approachable, and inspiring people in the industry
The ability to opt-in for access to Dialogue, a user-friendly app that offers virtual primary care, employee and family services, and mental health supports
Time to connect with co-op students & interns at BCI – build your network and shared learning
BCI investment professionals lead a monthly Investment Club to share industry knowledge with employees who work in other departments