Own the design, automation, and continuous improvement of Imprint's core IT systems: identity and access management (SSO, MFA, provisioning, de-provisioning, access reviews), device management, and enterprise SaaS operations
Design, build, and maintain scalable IT workflows and automations that reduce manual work across onboarding, offboarding, access provisioning, device compliance, software deployment, and reporting
Build and maintain integrations between enterprise SaaS platforms, identity providers, device management tools, ticketing systems, collaboration platforms, and security tools using APIs, scripting, and automation platforms
Define and build AI-enabled IT solutions, from AI-assisted support workflows and anomaly detection to automation of repetitive operational processes, helping shape what IT looks like at an AI-native company
Partner with Security, Engineering, People, Finance, Legal, and business teams to understand pain points, gather requirements, and deliver IT systems that meet operational, compliance, and security needs
Own IT planning, budgeting, cost forecasting, and cost optimization across SaaS platforms, licenses, devices, and IT services

5+ years of experience in enterprise IT, systems engineering, IT automation, or infrastructure administration
Hands-on experience writing code and scripts (Python, JavaScript, PowerShell, Bash, or similar) and working with APIs, webhooks, and automation or integration platforms
Proficiency with identity management platforms (Okta, Azure AD, Google Workspace, Rippling, or similar) and hands-on experience with MFA, SSO, lifecycle management, VPNs, endpoint security, and access controls
Familiarity with device management tools (Jamf, Intune, Kandji, Mosyle, or similar) and experience managing device lifecycle workflows from procurement through retirement
Experience with AI tools and AI-assisted automation for IT operations, with a mindset toward building AI-enabled workflows that improve service delivery and employee productivity
Strong working knowledge of macOS, Windows, and Linux environments, plus solid understanding of networking principles (TCP/IP, DNS, DHCP, VPNs, firewalls)
Experience engaging with stakeholders across functions, gathering requirements, and translating business needs into technical solutions
Demonstrated bias for action and ownership, especially in critical situations like account lockouts, access emergencies, and business-impacting IT incidents

Competitive compensation and equity packages
Leading configured work computers of your choice
Flexible paid time off
Fully covered, high-quality healthcare, including fully covered dependent coverage
Additional health coverage includes access to One Medical and the option to enroll in an FSA
20 weeks of paid parental leave for the primary caregiver and 8 weeks for all new parents
Access to industry-leading technology across all of our business units, stemming from our philosophy that we should invest in resources for our team that foster innovation, optimization, and productivity

Senior Enterprise IT Engineer

Key skills