Overseeing daily order flow within the Warehouse Management System (WMS) to ensure timely, accurate and efficient processing
Managing wave planning and release, monitoring order queues, troubleshooting problem orders
Coordinating escalations with internal departments and tracking outbound volume performance
Supporting Customer Service functions with client outreach on problem orders
Monitoring operational views within the WMS for order status, exceptions, holds and backlog management
Investigating and resolving problem orders, including inventory issues and system exceptions
Reviewing and processing gift messages and state-required forms accurately
Tracking daily order volumes and shipment throughput
Providing updates to leadership regarding backlog risks and order delays
Partnering closely with warehouse supervisors, customer service, inventory teams, and IT support

Strong knowledge of account management and best practices
Experience with Warehouse Management Systems (WMS)
Two or more years experience in a customer success, preferably in a logistics-driven environment
Strong organizational and project management skills
Excellent communication and presentation skills with keen attention to detail
Data-driven, analytically oriented with a commitment to process improvement
Proactive, taking the initiative to get things done on behalf of customers
Ability to plan and meet schedules
Able to use all related computer equipment and applications
Works well in a team environment
Effective working in both remote and office environments

Medical, Dental, and Vision
Additional benefits available for Life and AD&D, Disability, Critical Illness, Accident, Hospital Indemnity, Identity Protection, Pet Insurance, and Legal Services
Flexible Spending (FSA) and Health Savings (HSA) Accounts
401K retirement plan with company match
Profit share eligibility
Paid time off including and floating holidays
Coaching and mentoring to take your career to the next level

Order Processing, Customer Support Administrator

Key skills