Technical Writer – Contract Role

Role Overview

• Audit existing documentation to identify gaps, inconsistencies, or outdated information; propose and implement improvements.
• Create and maintain foundational documentation (card issuing and payment processing API guides, service documentation, release notes, integration guides and user-facing technical documentation) with an eye towards scalability and long-term usability.
• Translate complex card scheme rules and card processing workflows into digestible and practical information for developers and business users.
• Collaborate closely with Product Managers, Domain Experts, and Engineers to understand technical concepts, workflows, and system interactions.
• Ensure all documentation meets high standards of clarity, usability, and consistency, aligned with product goals and regulatory requirements.
• Act as a bridge between documentation and product delivery by independently identifying and driving small-scale improvements that enhance the developer or customer experience.
• Monitor and analyze documentation usage trends to inform content improvements and identify areas of high or low engagement.
• Leverage tools such as ChatGPT and AI-assisted writing technologies to enhance the quality and efficiency of documentation workflows.
• Once you have enhanced foundational documentation, shift focus to external and internal knowledge management with an opportunity to develop AI-driven solutions to enhance onboarding, support, and internal employee resources.
• Contribute to the development and testing of these AI-driven solutions to provide automated support based on the documentation created, becoming a key player in our strategic plans for knowledge automation.

Requirements

• Proven experience as a Technical Writer in the payments, card issuing, or card processing industry, ideally with in-depth understanding of card scheme rules (Visa, Mastercard), and the technical aspects of card issuing and transaction processing.
• Demonstrated ability to lead documentation projects independently from inception to delivery.
• Hands-on experience with API documentation standards.
• Excellent writing, editing, and communication skills with an eye for detail and consistency.
• Strong ability to simplify complex technical concepts for various audiences.
• Experience using documentation platforms (e.g., Confluence, Git-based workflows).
• Familiarity with generative AI tools like ChatGPT to streamline content creation and improve documentation productivity.
• Ability to quickly grasp complex technical concepts and translate them into clear, structured documentation.
• Interest in evolving documentation into AI-driven, scalable solutions.
• Experience with or willingness to learn about AI and automation technologies in the context of documentation and knowledge management.

Benefits

• High autonomy & ownership: We give you the freedom to own your work and trust you to make the best decisions for your projects.
• Top-tier talent: Join a team of industry experts and highly skilled professionals who are as passionate as you are about innovation.
• Unlimited growth potential: We support your ambition with plenty of room for personal and professional growth within the company.
• Flexible, remote work: Work from anywhere up to 30 days, in an environment that values flexibility and work-life balance.
• A supportive culture: You’ll be part of a team that encourages, motivates, and celebrates success together.