Key skills
Repository
About this role
Role Overview
- Support technical writing needs to facilitate daily business activities
- Develop, document, and update existing policies and procedures to adapt to a growing business
- Gather, collate, and organize all technical material to build comprehensive reports for various levels of management within the CardWorks organization
- Provide current documentation, revision histories, and tracking information to support Audit activities
- Ensure highest levels of accuracy, quality and effectiveness while scribing technical documents
- Create QA checklists / run books for use by technical teams to facilitate improved and accurate job performance
- Review documentation and provide editorial feedback to ensure format, style, voice, and clarity guidelines are met
Requirements
- Capture meeting minutes and document action items
- Support technical writing needs to facilitate daily business activities
- Develop, document, and update existing policies and procedures to adapt to a growing business
- Gather, collate, and organize all technical material to build comprehensive reports for various levels of management within the CardWorks organization
- Provide current documentation, revision histories, and tracking information to support Audit activities
- Support warehousing of all documents, reports, and artifacts
- Ensure highest levels of accuracy, quality and effectiveness while scribing technical documents
- Create QA checklists / run books for use by technical teams to facilitate improved and accurate job performance
- Provide run decks minutes, action items, deliverables, and artifacts for all projects regardless of lifecycle stage, as needed
- Update templates
- Review documentation and provide editorial feedback to ensure format, style, voice, and clarity guidelines are met
- Work with SMEs to research, gather, and document process and procedures for the Technical Operations group
- Verify accuracy of documentation
- Maintain revision history and document repository
Benefits
- Medical, Dental, and Vision (plus much more)
- 401(k) Plan with Company Match
- Short
- & Long-Term Disability
- Wellness Programs
- Group Life and AD&D Insurance
- Paid Vacation, Sick Days and bank Holidays
- Employee Engagement Activities including Employee Appreciation Day, DEI Employee Resource Groups, Corporate Social Responsibility, Service Recognition