Provide best-in-class support services to ensure a positive experience for patients receiving Tzield
Coordinate both internal and external care teams throughout the patient journey
Address the complexities of patient identification, treatment administration, and access challenges
Support T1D patients and their families through insurance verifications and comprehensive care coordination
Assist patients and caregivers with accessing Sanofi's FDA-approved T1D therapy
Serve as the central point of contact, developing and executing personalized care plans
Educate patients, caregivers, and healthcare providers on Tzield coverage and steps needed for product and administration approval
Maintain comprehensive understanding of healthcare systems navigation, billing/coding guidelines, and patient assistance programs

Bachelor's degree required (any field)
1+ years minimum experience in pharma, healthcare, insurance, or related fields
Prefer experience in case management, patient services, insurance verification, specialty pharmacy roles or similar
In-depth understanding of health insurance benefits
Excellent written and oral communication and problem-solving skills
Experience and demonstrated success working in a complex matrix environment
Strong people skills demonstrating flexibility, persistence, creativity, empathy, and trust
Ability to identify and handle sensitive issues, working independently and collaboratively within teams
Ability to travel within the US, up to 10%

Case Manager – Tzield

Key skills