Key skills
CommunicationProblem SolvingTime Management
About this role
Role Overview
- Partner with customers to define initial configuration of digital tools.
- Present solution features and benefits and align them to customer business needs
- Partner with customers to obtain initial user and hierarchy data sets, ensuring data is complete and accurate
- Work with customer IT contacts when needed to initiate customer data feeds and integrations
- Manage all pilot launches to ensure success and customer adoption.
- Manage all launch communications and timelines in coordination with the customer
- Provide training to corporate users as needed.
- Monitor adoption metrics and partner with customer to improve utilization
Requirements
- Bachelor’s degree in business, communications, IT or similar
- 4 years’ professional work experience
- 2 years’ experience working in customer data hierarchies
- 25% national travel required
- Excellent communication skills, including direct customer interaction
- Organization and time management skills
- Problem solving skills
- Advanced skills in multiple software programs
- Strong attention to detail
- Self-motivated
- Work well with teammates to overcome challenges
Benefits
- medical
- dental
- vision
- life insurance
- accident insurance
- critical illness insurance
- hospital indemnity insurance
- auto insurance
- home insurance
- pet insurance
- identity theft protection
- short-term and long-term disability
- 401k
- pension plans
- retirement health care benefits
- short-term incentives
- vacation (12 days)
- holidays
- parental leave
- employee stock purchase plans (Full-Time Associates)
- discount on day care services and caregiver services
- adoption assistance
- group legal services
- employee assistance program
- employee discount program
- education assistance program
- on-Site childcare and fitness facilities may be available at select Ecolab locations