Senior Software Engineer – ServiceNow

Role Overview

• You will be responsible for building and maintaining custom ServiceNow Store applications and integrating their capabilities with our DEX platform.
• Participate in the end-to-end ServiceNow application lifecycle including requirements gathering, solution design, development, testing, deployment, and Store certification.
• Configure and customize core ServiceNow modules such as ITSM (Incident, Problem, Change Management, Service Operations Workspace), ITOM, CMDB, and others as needed.
• Develop integrations between ServiceNow and enterprise systems using REST, SOAP, JDBC, and other technologies.
• Implement workflows, business rules, Script Includes, and automation to streamline business processes and improve user experience.
• Collaborate with product teams, IT stakeholders, and ServiceNow specialists to ensure alignment with business objectives.
• Provide post-implementation support, troubleshooting, and maintenance to ensure platform reliability.
• Create and maintain documentation for solutions, configurations, architecture, and release processes aligned with best practices and ITIL.
• Support ServiceNow platform upgrades, patches, and new releases to ensure functionality and stability.
• Mentor junior team members and provide knowledge-sharing sessions as needed.
• Integrate REST API Explorer, Scripted REST APIs, JDBC connections, and third-party services into web applications.
• Contribute to the architecture, design, and development of new features for our ServiceNow applications.
• Participate in continuous integration, build automation, and deployment processes from development to production.
• Ensure that applications are secure, scalable, stable, and optimized for performance.
• Continuously learn and evaluate new ServiceNow technologies, proposing improvements to the platform and products.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field.
• ServiceNow Certified Application Developer (CAD) with 6+ years of hands-on development experience.
• Strong knowledge of ServiceNow platform development, especially ITSM, Service Portal, and CMDB.
• Experience with HTML5, CSS3, JavaScript, and front-end frameworks (React, Angular, or jQuery).
• Experience with REST APIs, JSON, and SQL Server/JDBC integrations.
• Knowledge of networking concepts and cloud-based hosting environments (preferred).
• Experience with Now Assist or Generative AI frameworks on ServiceNow (preferred).
• Ability to quickly learn and adapt to other ITSM tools such as Salesforce or JSM (preferred).
• Familiarity with automated testing using ServiceNow ATF.
• Experience using AI-based coding tools (e.g., GitHub Copilot) is a plus.
• Fluency in English is required; additional languages are an asset.
• Strong understanding of Security, Governance, Risk & Compliance with aptitude for troubleshooting and development.

Tech Stack

• Angular
• Cloud
• ITSM
• JavaScript
• jQuery
• React
• ServiceNow
• SOAP
• SQL

Benefits

• None specified