Lead and develop a team of approximately 10 service and engineering technicians
Set performance expectations, goals, and KPIs aligned with safety, operational, and financial objectives
Provide coaching, mentoring, performance feedback, and employee relations support
Plan, schedule, and execute service and project work in coordination with engineering and operations teams
Manage labor, resources, budgets, and timelines to meet customer and business commitments
Resolve execution challenges and communicate progress to stakeholders and leadership
Own service P&L performance, including revenue, cost control, margin, and productivity
Monitor operational and financial KPIs and drive actions to improve performance
Conduct safety observations, training, and audits
Proactively identify and mitigate safety risks and maintain required documentation
Drive alignment through clear, timely communication and issue resolution
Provide regular performance and status updates to leadership

Water / RO Technical Foundation (Required)
Prior hands‑on experience with industrial water treatment and reverse osmosis systems
Ability to speak credibly with refinery, petrochemical, or heavy industrial customers on RO systems
Strong working knowledge of RO operations and troubleshooting
Proven Leadership in Safety‑Critical Environments
Experience leading frontline technical or craft teams in industrial, safety‑sensitive operations
Demonstrated ownership of safety culture, compliance, and proactive risk management
Operational & Financial Accountability
Ownership of a P&L or complex cost / revenue accountability in a service or operations environment
Comfort operating with KPIs, margins, backlog, resource planning, and execution discipline
Customer Credibility
Ability to confidently engage with refinery / petrochemical customers, lead service discussions, and manage escalations professionally

Service Manager – Water Treatment

Key skills