Site Services Territory Manager

Role Overview

• In this role, you will report to the region director of services and will work closely with the Avantor’s Lab and Production Services professionals to serve our customers by performing customized, mission-based lab work and research protocols that help return time back to science.
• Own account or regional operational delivery, including service level performance, safety, quality, and financial outcomes
• Set operational priorities across the supervisor team and monitor execution through structured review cadences
• Conduct monthly operations reviews with direct report supervisors and monthly reviews with the Director
• Lead major operational events including new site implementations and significant scope expansions
• Serve as the senior operational escalation contact for the account; own resolution of major incidents and exceptions
• Own the account or regional operating rhythm and ensure alignment across sites and teams
• Serve as the senior operational relationship holder with customer senior leadership including Lab Managers and Procurement Directors
• Lead recurring account business reviews with customer senior operational and commercial stakeholders
• Influence and persuade customer stakeholders in sensitive and complex situations while preserving long-term relationships
• Proactively identify customer needs and translate into service enhancements and scope expansion opportunities
• Partner with the Avantor commercial team on renewal strategy, scope expansion and pricing discussions
• Represent Avantor in senior customer audits and strategic reviews
• Lead resolution of problems and issues that require understanding and consideration of other disciplines and job areas
• Conduct full performance management for direct report supervisors including reviews, goal setting and compensation planning
• Build and actively manage supervisor succession pipelines across all roles in scope
• Coach direct report supervisors on operational leadership, people development, client engagement and strategic contribution
• Lead hiring for openings within scope within scope; participate in peer and higher-level hiring
• Sponsor development programs, stretch assignments, cross-functional rotations and mentorship for high-potential talent

Requirements

• High School Diploma or GED required ; Bachelor's degree in supply chain, business, life sciences, engineering or related field preferred
• 8+ years of experience in laboratory services, warehouse, logistics or inventory management operations required
• 5+ years of formal supervisory experience, including supervision of supervisors, required
• Microsoft Office experience
• Documented track record leading scope-level improvement initiatives with quantified business impact
• Managing operating budgets and partnering on account-level financial reviews
• Senior customer relationship management in a services or regulated environment
• Pharmaceutical, biotech, medical device, or similar regulated client industries
• Advanced proficiency with inventory management systems and analytics platforms
• Strong business acumen, including budgeting and commercial fundamentals
• Practitioner-level continuous improvement knowledge (Lean, Six Sigma, or equivalent)
• Advanced proficiency with Microsoft Office, Power BI, or Tableau (desired) and operational reporting tools
• Working knowledge of project and program management methodologies
• Valid driver's license and reliable form of transportation required
• Overnight travel is required

Tech Stack

• Tableau

Benefits

• Health and Wellness: Medical, Dental, Vision, and Wellness programs (eligible for medical coverage on day 1)
• Time Off: Paid Time Off (PTO), Company-paid holidays, Choice holidays, etc.
• Financial Well Being: Spending Accounts: Flexible Spending Account (FSA), Health Savings Accounts (HSA), commuter benefits, 401(k), tuition assistance, employee stock purchase plan discount
• Added Protection Coverage: To include critical illness, hospital indemnity, accident, legal, identity theft protection, pet, auto, and home insurance.
• Recognition: Celebrate your peers and earn points to redeem on gifts and products