Key skills
TableauAnalyticsBIPower BILeadershipBudgeting
About this role
Role Overview
- Report to the region director of services
- Work closely with Avantor’s Lab and Production Services professionals
- Perform customized, mission-based lab work and research protocols
- Serve customers by returning time back to science
- Own account or regional operational delivery
- Set operational priorities across the supervisor team
- Conduct monthly operations reviews with direct report supervisors
- Lead major operational events including new site implementations and significant scope expansions
- Serve as senior operational escalation contact for account
- Conduct customer business reviews with senior leadership
- Influence and persuade customer stakeholders
Requirements
- High School Diploma or GED required
- Bachelor's degree in supply chain, business, life sciences, engineering or related field preferred
- 8+ years of experience in laboratory services, warehouse, logistics or inventory management operations required
- 5+ years of formal supervisory experience, including supervision of supervisors, required
- Microsoft Office experience required
- Documented track record leading scope-level improvement initiatives with quantified business impact
- Managing operating budgets and partnering on account-level financial reviews
- Senior customer relationship management in a services or regulated environment
- Experience in pharmaceutical, biotech, medical device, or similar regulated client industries
- Advanced proficiency with inventory management systems and analytics platforms
- Strong business acumen, including budgeting and commercial fundamentals
- Practitioner-level continuous improvement knowledge (Lean, Six Sigma, or equivalent)
- Advanced proficiency with Microsoft Office, Power BI, or Tableau (desired) and operational reporting tools
- Working knowledge of project and program management methodologies
- Valid driver's license and reliable form of transportation required
- Overnight travel is required
- Occasionally lift, carry, push, or pull up to 25 pounds
Tech Stack
- Tableau
Benefits
- Medical, Dental, Vision, and Wellness programs (eligible for medical coverage on day 1)
- Paid Time Off (PTO)
- Company-paid holidays
- Choice holidays
- Flexible Spending Account (FSA)
- Health Savings Accounts (HSA)
- Commuter benefits
- 401(k)
- Tuition assistance
- Employee stock purchase plan discount
- Critical illness coverage
- Hospital indemnity coverage
- Accident coverage
- Legal protection
- Identity theft protection
- Pet insurance
- Auto and home insurance
- Recognition programs to celebrate peers and earn points for gifts and products