French-Speaking Customer Support Representative

Role Overview

• Handle customer inquiries via phone, email, and chat in a professional and timely manner
• Provide accurate information about products and services while ensuring high levels of customer satisfaction
• Assist customers with troubleshooting, issue resolution, and technical support
• Escalate complex cases to relevant departments as needed
• Maintain accurate records of customer interactions in the CRM system
• Strive to exceed customer expectations and meet performance metrics

Requirements

• Native or fluent in French; proficient in English (B2 or higher)
• Strong communication and problem-solving skills
• A positive and empathetic attitude with a customer-first mindset
• Ability to work well under pressure and handle challenging situations calmly
• Basic computer skills and familiarity with customer service tools is a plus
• No prior experience required – full training will be provided.

Benefits

• Competitive salary and benefits package
• Opportunities for professional growth