About this role
Role Overview
- Provide technical support via phone and email.
- Troubleshoot hardware, software, and system-level issues for hospitality products
- Assist customers and administrators with product operation and configuration
- Read and interpret wiring diagrams, including AC/DC conversion and grounding
- De-escalate customer concerns with professionalism and empathy
- Accurately document cases, determine resolution, and process replacement orders
- Meet call quality, productivity, and customer satisfaction goals
- Learn and support new technologies as products evolve
Requirements
- 1 or more years of experience in Technical Support, Help Desk, or Call Center environments
- 1 or more years of experience with IP networking concepts and strong PC skills (Windows 7–11; DOS/XP familiarity a plus)
- Ability to clearly explain technical concepts to non-technical users
- Typing speed of 35 WPM or higher
- Strong listening, documentation, and problem-solving skills
- Willingness to work flexible shifts, including evenings or weekends as needed
- Experience setting up or supporting hardware and software systems
- Background supporting hospitality, access control, or electronic security products.
Benefits
- In addition to a performance-driven salary, cutting-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package.
- This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance;
- Short-Term and Long-Term Disability;
- 401(k) match,
- Flexible Spending Accounts,
- Health Savings Accounts,
- EAP, and Educational Assistance;
- Parental Leave,
- Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays.