Technical Architect, Oracle RWD

Role Overview

• Conduct RedwoodConnect training sessions and design workshops
• Gather and translate documented requirements and processes to middleware and integration configuration
• Performs product configuration per the requirements defined
• Thoroughly test Integration per the requirements defined
• Report on daily responsibilities and tasks
• Maintaining and designing new integrations using visual mapping tools including the Altova product suite and other web based tools.
• Perform data transformations using XML/JSON.
• Unstructured and structured data transformations with formats like CSV, TXT, EDI, and other basic data types
• Design and develop process orchestrations using technologies such as RedwoodConnect and other platforms.
• Investigate and recommend solutions to customer concerns, ensuring customer satisfaction
• Recommend, document, and execute new department protocol to better meet planned objectives
• Become a practitioner of Redwood Platform Services best business practices
• Provide technical expertise (i.e. application features, functionality, capabilities, data file requirements, database structure, data migration, etc) on the project at-hand and support the internal team during the life cycle of an implementation project
• Configuring application and functionality based on documented requirements/configuration work books
• Creating and maintaining customer-facing and internal project documentation
• Serve as a support, training, or reporting point of escalation
• Communicating project issues that may impact the project success to the appropriate management
• Working with other team members and client(s) to coordinate deliverables
• Working with project team(s) to resolve data, functional and/or application issues
• Provide post implementation support for existing configurations and processes; advance support as indicated

Requirements

• Bachelors degree in Business, Supply Chain, Computer Science or related field preferred
• Minimum of 3 years in Operations, Customer Service, Technology or other related role strongly preferred, where 2+ years within transportation/logistics
• Act as a leader who encourages collaboration and teamwork
• Project Management experience strongly preferred
• Experience with process, system integration, and database/data object relationship design
• Superior verbal and written communication and interpersonal skills
• Comfort using and learning new technology
• Excellent organizational abilities and prioritization skills
• Builds rapport quickly and effectively cross-functionally
• Critical thinker with proven analytical skills
• Strong customer service focus
• Ability to adapt quickly to changing needs/timelines without loss of momentum
• Proven presentation or training experience
• Ability to travel up to 10%
• Basic understanding of Zendesk, AWS, Architecture/Cloud computing
• Experience with integration technologies, understanding of various data formats such as XML/JSON, EDI, or hierarchal flat files , or an understanding of integration tools such as MuleSoft or the Altova suite of products a very strong plus but not required
• Proficient in Oracle Products (OTM, GTM & Cloud WMS), Excel, Mapforce, SQL, Reporting, JIRA, Confluence, and LucidChart

Tech Stack

• AWS
• Cloud
• Oracle
• SQL

Benefits

• Access to experts and resources for your Learning & Development journey
• Opportunity for internal mobility
• Employee referral bonus program
• Employee Resource Groups (ERGs)
• Annual fundraising and volunteer events to give back to communities
• Paid time off, floating holidays, time off to volunteer and rollover
• Paid parental leave
• Medical, dental, vision and 401k plans (with match)
• Flexible spending account, mass transit and dependent care plans available
• Health savings account, with a annual company contribution for plan participants
• Short-term and long-term disability; life insurance policies subsidized by company
• Additional benefits including pet insurance, accident care, access to legal advice and more