Technical Services Engineer – Tier II
Chelmsford, Massachusetts, United States of America
Full Time
2 hours ago
$75,000 - $79,500 USD
No Visa Sponsorship
Key skills
SwitchingCommunicationTime Management
About this role
Role Overview
- Provide world-class technical support for partners and end customers through inbound telephone, online helpdesk, and live chat cases
- Manage a high work volume with time-bound constraints
- Analyze problems and identify solutions by utilizing databases of existing issues, debugging tools and lab simulations
- Develop subject matter expertise and train/mentor others
Requirements
- Minimum 2 years’ experience in a call center-type environment
- Knowledge of network routing and switching protocols
- Experience configuring PCs, installing various operating systems and software applications
- Ability to resolve issues and troubleshoot in an unscripted manner
- Excellent communication and interpersonal skills
- Eye for details with good time management skills
Tech Stack
- Switching
Benefits
- Health, dental, and vision insurance
- 401(k) with employer matching
- Paid parental leave
- Dependent care reimbursement
- Generous vacation benefits
- 3-week sabbatical every 5 years