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IT Support Engineer at Castillians | JobVerse
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IT Support Engineer
Castillians
Remote
Website
LinkedIn
IT Support Engineer
Ireland
Contract
3 hours ago
No Sponsorship
Apply Now
Key skills
Oracle
ServiceNow
VMware
Active Directory
Change Management
Communication
About this role
Role Overview
Provide 1st and 2nd line IT support for users and systems
Maintain and support Windows 10/11 environments
Support Windows Server 2008/2012 systems and related services
Administer Active Directory user accounts, groups, and permissions
Support Microsoft Exchange (2010/2013) environments
Troubleshoot and resolve network connectivity and LAN issues
Provide hardware support including desktops, laptops, and peripherals
Support printer installations, configuration, and troubleshooting
Perform system backups and basic storage support activities
Support VMware or similar virtualization environments
Assist with basic database maintenance (Oracle exposure preferred)
Ensure IT security policies and procedures are followed
Maintain and update IT documentation and technical records
Support system roll-outs, upgrades, and device deployments
Liaise with internal teams to ensure timely issue resolution
Follow ITIL-based processes for incident and change management.
Requirements
5+ years’ experience in IT Support or Infrastructure Support roles
Strong experience with Windows 10/11 support
Hands-on experience with Windows Server (2008/2012 or later)
Strong Active Directory administration experience
Experience supporting Microsoft Exchange environments
Basic VMware or virtualization experience
Good understanding of networking fundamentals (LAN/WAN)
Experience supporting desktop hardware and peripherals
Experience with IT ticketing systems (e.g., ServiceNow or similar)
Exposure to backup systems and basic storage support
Oracle database exposure is advantageous
Strong troubleshooting and problem-solving skills
Good communication and customer service skills
Ability to work remotely and independently within a support team
Experience in enterprise or regulated environments is a plus
Pharmaceutical or manufacturing exposure is advantageous.
Tech Stack
Oracle
ServiceNow
VMware
Benefits
Clear scope with no ambiguity over deliverables.
Opportunity for repeat engagements based on performance.
Apply Now
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