Key skills
OracleServiceNowVMwareActive DirectoryChange ManagementCommunication
About this role
Role Overview
- Provide 1st and 2nd line IT support for users and systems
- Maintain and support Windows 10/11 environments
- Support Windows Server 2008/2012 systems and related services
- Administer Active Directory user accounts, groups, and permissions
- Support Microsoft Exchange (2010/2013) environments
- Troubleshoot and resolve network connectivity and LAN issues
- Provide hardware support including desktops, laptops, and peripherals
- Support printer installations, configuration, and troubleshooting
- Perform system backups and basic storage support activities
- Support VMware or similar virtualization environments
- Assist with basic database maintenance (Oracle exposure preferred)
- Ensure IT security policies and procedures are followed
- Maintain and update IT documentation and technical records
- Support system roll-outs, upgrades, and device deployments
- Liaise with internal teams to ensure timely issue resolution
- Follow ITIL-based processes for incident and change management.
Requirements
- 5+ years’ experience in IT Support or Infrastructure Support roles
- Strong experience with Windows 10/11 support
- Hands-on experience with Windows Server (2008/2012 or later)
- Strong Active Directory administration experience
- Experience supporting Microsoft Exchange environments
- Basic VMware or virtualization experience
- Good understanding of networking fundamentals (LAN/WAN)
- Experience supporting desktop hardware and peripherals
- Experience with IT ticketing systems (e.g., ServiceNow or similar)
- Exposure to backup systems and basic storage support
- Oracle database exposure is advantageous
- Strong troubleshooting and problem-solving skills
- Good communication and customer service skills
- Ability to work remotely and independently within a support team
- Experience in enterprise or regulated environments is a plus
- Pharmaceutical or manufacturing exposure is advantageous.
Tech Stack
- Oracle
- ServiceNow
- VMware
Benefits
- Clear scope with no ambiguity over deliverables.
- Opportunity for repeat engagements based on performance.