Salesforce Production Support engineer

Cognizant is seeking a Salesforce Production Support Engineer who will provide hands-on L2 and L3 production support while contributing to Salesforce development across various clouds. The role involves collaborating with cross-functional teams and business stakeholders to resolve production incidents and enhance Salesforce solutions.

Responsibilities:

• Provide hands-on L2 and L3 production support for Salesforce applications, ensuring timely resolution of incidents as per defined SLAs
• Diagnose, debug, and resolve complex Salesforce production issues using configuration, code, and platform tools
• Develop and enhance Salesforce solutions using Flow, Apex, Visualforce, Aura, Lightning Web Components (LWC), and integrations
• Create and maintain Reports and Dashboards to support business and operational needs
• Collaborate proactively with end users, business stakeholders, and cross-functional teams to support production stability and continuous improvement

Requirements:

• Minimum 5+ years of Salesforce production support and development experience
• Strong hands-on experience with Salesforce Sales Cloud, Service Cloud, and Health Cloud
• Proven experience resolving L2 and L3 production issues in a fast-paced environment
• Hands-on expertise in Salesforce Configuration, Flow, Apex, Visualforce, Aura, LWC, Integrations, Reports, and Dashboards
• Salesforce Platform Developer I certification (mandatory)
• Salesforce Platform Developer II certification
• Strong verbal and written communication skills with the ability to clearly articulate technical issues and solutions
• Proactive mindset with demonstrated ability to collaborate effectively with multiple teams
• Experience working directly with end users and business stakeholders to provide ongoing technical support