Client Services Administrator

Role Overview

• Provide administrative support to key account managers
• Create and maintain support documents for client requests
• Assist in the preparation of presentations, reports, and proposals for client meetings
• Support the onboarding process for new clients
• Keep databases up to date with accurate information
• Generate monthly client reports and ensure their accuracy
• Identify and rectify any program errors or inconsistencies
• Collaborate with the team to streamline processes and improve efficiency
• Manage invoices, ensuring timely processing and accuracy
• Respond to client queries promptly and professionally
• Escalate complex or unresolved queries to the appropriate key account manager for further assistance

Requirements

• Previous experience in client services, administrative support, or a similar role is an advantage
• Familiarity with CRM software (e.g., Salesforce, HubSpot) is a plus
• Flexibility to adapt to changing priorities and business needs
• Advanced proficiency in Excel and Adobe
• Knowledge of Canva
• Strong organizational and time management skills
• Excellent attention to detail
• Ability to work effectively in a fast-paced environment
• Strong communication and interpersonal skills
• Proactive attitude and willingness to learn
• Passionate about wellbeing

Benefits

• Benefits will be provided in a manner consistent with applicable law.