About this role
Role Overview
- Oversee daily operations of billing, client services, and premium reconciliation team
- Monitor performance measures and recommend corrective actions
- Manage billing associates, including hiring and performance appraisals
- Ensure performance levels are met and recommend action plans
- Handle escalated service issues with customers
- Proactively improve customer experience and performance by reviewing metrics
- Manage multiple projects by assigning resources and implementing schedules
- Review control point audits as part of ICFR processes
- Identify process improvement opportunities within the department
Requirements
- Bachelor's Degree with 2-4 years of related experience OR High School Diploma or GED with 4-6 years related experience
Benefits
- Health/dental/vision
- Life insurance
- FSA and HSA
- 401(k) plan
- Employee Assistant Program
- Back-up Care for Children, Adults and Elders
- Health and wellness initiatives
- Wellness program