Sales Manager – Partner Account Management

Role Overview

• Lead and Develop the Team
• Your team is tenured and capable. Your job is to raise the ceiling. Unlock what they're already capable of and build the systems that help them do it consistently.
• Run structured coaching cadences: weekly 1:1s, call coaching, pipeline reviews, and skill-specific development plans
• Build and share playbooks, talk tracks, and account strategies tailored to the agency model
• Actively partner with reps on high-stakes accounts and complex negotiations
• Invest in career development for top performers; identify the next leaders on your bench
• When headcount opens up, recruit and onboard talent who can contribute quickly
• Drive Revenue Performance
• Own and exceed MRR retention, cross-sell, Voice Assist expansion, and new partner productivity targets
• Ensure every rep has a clear, documented growth strategy for their book
• Identify at-risk accounts early—before they're in crisis—and lead intervention plays
• Run tight pipeline hygiene and deliver accurate monthly forecasts
• Deploy AI as a Team Force Multiplier
• One of the biggest levers you'll have in this role is helping your team reclaim selling time by offloading administrative work to AI tools.
• Integrate AI into team workflows: call prep, account research, follow-up drafts, pipeline hygiene
• Use AI to surface expansion signals across the book and prioritize outreach
• Model AI-enabled selling behavior for the team; not just strategy, but execution
• Continuously evaluate new tooling/methods that extend the team's capacity
• Shape Go-to-Market Strategy for Your Segment
• Identify whitespace and inform pricing/packaging decisions for the agency segment
• Surface patterns across the book. Competitive pressure, product friction, partner churn signals—and bring data-backed recommendations to leadership
• Collaborate with Marketing on retention campaigns, case studies, and account-based plays
• Partner with Product to translate customer insight into roadmap influence
• Work with Sales Operations to improve process, tooling, and reporting infrastructure
• Own Your Forecast
• Present pipeline and forecast weekly to the Director of Growth Account Management
• Leverage Salesforce, Outreach, Looker, and Gong to monitor activity, track pipeline health, and diagnose performance trends
• Escalate systemic issues with specificity and a point of view

Requirements

• 5+ years in account management, customer success, or B2B sales—with 2+ years leading or managing a team
• Demonstrated track record of hitting MRR retention, upsell/cross-sell, and expansion targets in a SaaS or tech-enabled services environment
• Experience managing or selling into or through marketing agencies—you understand how they operate, what they sell, and how they measure success
• Proven ability to coach consultative selling, account planning, and executive engagement. You make your team measurably better
• Strong forecasting skills and comfort presenting the pipeline to senior leadership
• Experience shaping sales strategy at the segment level, not just executing against a playbook
• Proficiency in Salesforce/Looker; experience with Outreach and Gong (or equivalent)
• Clear, confident communicator. You can run a high-energy team meeting and write a tight business case.
• Preferred: Background in marketing technology, analytics, or a platform serving agencies or SMBs
• Preferred: Experience managing in high-velocity, agency-driven, or partner account environments
• Preferred: Familiarity with call tracking, attribution modeling, or conversation intelligence products
• Preferred: Demonstrated use of AI tools to improve team efficiency and selling

Tech Stack

• Go

Benefits

• Healthcare (one option covered at 100% for employees)
• Dental & Vision Coverage
• Competitive HSA with company matching
• Paid parental leave
• Flexible vacation policy
• 401K options with company dollar-for-dollar match
• Employee stock options available from day one
• $2,000 annual educational allowance
• Catered lunch every Tuesday * an in-office perk
• MARTA transportation or office parking expenses covered
• Employee charitable donation company match, up to $500 annually
• Regular company outings and events
• Hybrid work options with $500 office stipend to set up your home office
• Designated bike storage