Customer Care Manager – Fuerteventura, Canary Islands

Role Overview

• Central communication hub: coordinate communication between internal departments and customers
• Relationship building & customer retention: develop and maintain long-term customer relationships
• Needs analysis & satisfaction: identify individual customer needs
• Proactive customer communication: inform customers about new benefits and developments
• Portfolio development & implementation: expand the benefits offering and implement innovative bonus models

Requirements

• Completed degree in business administration or comparable qualification
• At least two years of professional experience, ideally in key account management, project management, or customer success management
• Strong service and customer orientation
• Empathy, assertiveness and excellent communication skills
• Independent, solution-oriented working style and strong planning and coordination skills
• Business-fluent German and English, spoken and written

Benefits

• Flexible working hours
• Modern office on Fuerteventura or remote work across the Canary Islands
• Workation perks: Up to 4 weeks EU workation per year – including flight & accommodation if choosing Munich as the location
• Fair terms: 30 days of vacation, permanent contract and private supplemental health insurance
• Attractive compensation: above-average salary compared to national benchmarks
• Easy onboarding: assistance with NIE number and administrative formalities, plus a welcoming local team