Senior Customer Success Manager – Continuing Education

Role Overview

• You will carefully and proactively support our participants in our online training programs, both in writing and by phone.
• You are responsible for monitoring and ensuring participants follow the program guidelines, e.g., documenting attendance and tracking learning progress.
• You organize and conduct welcome video calls to give participants a strong start to their courses.
• You are in charge of contract management — that means you clarify questions with participants and funding providers and send digital documents for signature.
• You work closely with other teams on topics directly related to participants.
• Over time you will become a mentor for our participants — identify potential, motivate them, and support their personal development.

Requirements

• You have relevant experience in customer service or customer success.
• You are communicative and enjoy working with people.
• You work in a structured way, take initiative, and handle projects independently and reliably.
• Ideally, you have knowledge in one of our training areas (e.g., project management, online marketing, financial accounting, or application development).
• A Train-the-Trainer or vocational instructor certificate (AdA certificate) is a plus but not required.

Benefits

• 100% remote: Work anywhere in Germany — as long as you have an internet connection.
• Up to 60 days of workation.
• 100% digital: High-quality Apple equipment and modern tools.
• €100 benefit budget per month for vouchers, Urban Sports, internet allowance, meal subsidy, and more.
• Learning and coaching opportunities for your personal development.
• Team events and offsites.
• A permanent employment contract and 31 vacation days.
• Long-term collaboration with a team that supports and pushes each other to deliver their best.