Act as the primary point of contact for immigration-related queries, providing clear, timely, and empathetic guidance
Support employees and candidates through complex and often sensitive processes with professionalism and care
Ensure individuals understand timelines, requirements, and next steps to reduce uncertainty
Manage difficult or high-stakes conversations with composure and compassion
Take end-to-end ownership of day-to-day case management across the US and/or international jurisdictions
Provide guidance on complex immigration matters in partnership with external legal counsel
Maintain accurate reporting and ensure compliance obligations are met
Proactively identify risks and implement solutions
Collaborate with People, Talent Acquisition, Legal, and business leaders

BA/BS degree in a related field
3+ years of US and/or international immigration experience (in-house or service provider)
Strong knowledge of US and/or global immigration frameworks
Experience managing cases in partnership with external legal counsel
Excellent written and verbal communication skills
Strong organizational skills with the ability to manage multiple cases and deadlines
High attention to detail and sound judgment
Ability to handle sensitive situations with discretion and professionalism
A solutions-focused mindset with strong accountability

Immigration Specialist

Key skills