Key skills
CommunicationCritical Thinking
About this role
Role Overview
- Process payments and refunds accurately and on time
- Reconcile AR schedules in accordance with company policy
- Provide support to store locations as needed
- Review and input credit application details into internal systems
- Investigate and resolve account discrepancies and billing issues
- Respond to service and parts customer inquiries within service level agreements
- Collaborate with internal stakeholders to ensure smooth AR operations
- Other administrative and support duties as assigned
Requirements
- High attention to detail and a proactive, deadline-driven mindset
- Strong written and verbal communication skills
- Customer service experience, preferably in a fast-paced or call center environment
- Confidence making outbound calls; collections experience is a plus
- Critical thinking and active listening skills
- Ability to prioritize tasks and manage time independently
- Proficiency in Microsoft Excel, including experience with functions like XLOOKUP
- A collaborative attitude and commitment to excellent service
Benefits
- Competitive pay
- Medical, Dental and Vision Plans
- Paid Holidays & PTO
- Short and Long-Term Disability
- Paid Life Insurance
- 401(k) Retirement Plan
- Employee Stock Purchase Plan
- Lithia Learning Center
- Vehicle Purchase Discounts
- Wellness Programs