Work in partnership with Directors to support post implementation support
Provide customer support via email and Zoom
Act as a knowledge expert for the Allego platform
Deliver Success Acceleration Services that includes execution and configuration activities designed to increase user adoption and engagement as well as supplemental content creation and transformation
Work with Allego Product and Product Development teams to escalate and manage the resolution of client issues and problems
Host live office hours training sessions for new and existing customers
Manage and track customer interactions via Salesforce.com and ChurnZero

1-2 years professional experience in customer service, client relations and/or account management desired
Ability to work well and contribute independently as well as in a team environment
Ability to manage both long-term projects and short-term tasks effectively
Extremely responsive to customers, and demonstrates a high level of urgency and ownership of helping to resolve issues
Highly detail-oriented and quality driven
Mobile savvy with knowledge of Google Workspace suite with Camtasia and QuickTime a plus
Salesforce.com experience a plus
ChurnZero experience a plus

As a contractor based in Colombia, you’ll operate under a service agreement rather than an employment contract
Secure payments and access to benefits packages
Health benefits

Customer Success Coordinator

Key skills