About this role
Role Overview
- Responding to high volume of inbound client/customer requests
- Providing information, processing customer profile changes, directing requests to other teams
- Researching and resolving customer inquiries and escalations
- Retaining clients at risk of terminating
- Coordinating with internal departments to resolve issues
- Documenting customer interactions in appropriate systems
- Participating in departmental/interdepartmental projects
Requirements
- High School Diploma or GED
- 4 – 6 years of related experience
Benefits
- Health/dental/vision
- Life insurance
- FSA and HSA
- 401(k) plan
- Employee Assistant Program
- Back-up Care for Children, Adults and Elders
- Health and wellness initiatives
- Wellness program that reduces insurance premiums