About this role

Navigate sensitive conversations: Interact with customers who are behind on payments (individuals and businesses) via our inbound and outbound channels.
Manage the case lifecycle: Resolve complex account-closure cases related to fraud, anti-money laundering (AML), and unpaid balances.
Collaborate cross-functionally: Act as an operational bridge between our Fraud, AML, and Operations teams to accelerate resolutions.
Optimize processes: Don’t just close tickets. Spot trends, report failing workflows, and help us streamline our recovery processes.

1 year of direct collections experience (customer-facing) is required.
Fully bilingual: Fluent in French and English (spoken and written).
Tech-savvy: Ability to navigate multiple tools simultaneously (G Suite, JIRA, Zendesk, CRM).
Asset: Knowledge of Canadian collections regulations or basic SQL.

Top-tier health benefits and life insurance
Long-term group savings with employer match, through Wealthsimple for Business
20 vacation days, 4 wellness days, and unlimited sick and mental health days per year
90 days away: work outside Canada for up to 90 days per year
Employee resource groups, including Rainbow (2SLGBTQ), Women of WS, and Black at WS

Recovery Solutions Associate – Fixed-term Contract

Key skills