Improving the systems behind the scenes, the workflows, tools, automations and processes
Supporting members, understanding tickets and conversations, and identifying repeated work
Spotting failure modes and turning messy processes into clear procedures
Owning automations end to end
Designing better workflows and writing clear operating procedures
Working with product, engineering, data and experienced operators to improve journeys of members

2–5 years’ experience in operations, consulting, product operations, customer operations, startups, process improvement, or another fast-moving environment
Have made extensive use of AI tools in your work, or are clearly on the path to doing so
Are excited by the idea of owning automations and operational workflows end to end
Learn new tools quickly and are not intimidated by technical systems, internal tooling or messy operational data
Have a forensic eye for detail and enjoy tracing problems back to their root cause
Can turn ambiguous, messy work into clear processes, documentation and repeatable systems
Are naturally empathetic and understand why staying close to customers matters
Communicate crisply, whether you’re writing a process, explaining a problem in Slack, or helping a colleague understand a new workflow
Work effectively in high-ambiguity, high-growth environments where priorities can shift fast
Take ownership without needing lots of structure, and are motivated by making the team around you more effective
Want to help build the company you want to work in, not just do the job in front of you

Operations & Automation Associate

Key skills