Customer Service Analyst, Junior
Joinville, Santa Catarina, Brazil
Full Time
2 weeks ago
No Sponsorship
Key skills
BIPower BISAP
About this role
Role Overview
- Execute and monitor portfolio management with an analytical and preventive focus;
- Monitor KPIs (conversion rate, aging, order cycle) and flag deviations;
- Support the commercial team with capacity, impact and service-level analyses;
- Support the evolution of service rules and ATP strategy;
- Develop and maintain operational and management reports in Excel and Power BI;
- Contribute to process improvements under the guidance of mid-level staff or supervisors.
Requirements
- University degree in progress or completed;
- Advanced Excel (Power Query; formulas);
- Power BI (preferred);
- SAP SD/MM;
- Analytical, critical-thinking and data-oriented profile;
- Experience in analytical B2B customer service areas (preferred).
- Knowledge of the SAP SD/MM module;
- Experience in portfolio management.
Benefits
- Work schedule: Hybrid (3 days per week on-site in Joinville).
- Flexible hours;
- Meal allowance;
- End-of-year gift;
- Health insurance;
- Dental plan;
- Life insurance;
- Private pension plan;
- Wellhub (formerly Gympass);
- Birthday day off;
- Family-friendly company: extended maternity and paternity leave.
- Discount on our products;
- Annual bonus (profit sharing);
- Discounts of up to 50% on medications;
- Health programs.