Senior Solution Architect / Consultant / Sales Engineer

Role Overview

• Own and lead pre-sales technical activities for assigned opportunities, including discovery, tailored demos, technical presentations, workshops, and proof-of-concepts.
• Collaborate with Sales and Sales leadership to understand customer requirements, align technical execution to account strategy, and support revenue goals.
• Conduct in-depth discovery sessions to uncover customer pain points, business drivers, decision criteria, and technical requirements.
• Architect and propose solutions that integrate Cyara's platform with customers' existing technology stacks, ensuring seamless operation and optimization of their CX strategies.
• Develop and present customized demonstrations of Cyara's platform that clearly connect customer challenges to business value.
• Respond to technical inquiries, manage objections effectively, and provide expert guidance throughout complex sales cycles.
• Represent Cyara in customer-facing events, including customer conferences, webinars, trade shows, and executive-level engagements.
• Partner cross-functionally with Product, Implementation, Customer Success, and other internal teams to share customer feedback, resolve issues, and support smooth transitions from pre-sales to delivery.
• Create and contribute to technical sales materials, documentation, best practices, case studies, and internal enablement resources that strengthen the Solution Architect team.
• Mentor junior Solution Architects and share thought leadership, advanced strategies, and winning techniques across the team.

Requirements

• 8+ years of experience in a pre-sales, sales engineering, solutions engineering, or solutions architecture role
• Bachelor's degree in Computer Science, Information Technology, or equivalent related work experience
• Proven experience leading large-scale or enterprise-level technical sales efforts from discovery through close
• Experience in CX, contact center, call centre, IVR, testing, monitoring, or related technologies preferred
• Advanced technical acumen with the ability to design solutions, integrate complex systems, and translate technical capabilities into business value
• Excellent communication and presentation skills, with the ability to create a vision for Cyara's solutions and engage both technical and business audiences
• Strong consultative discovery skills, including the ability to uncover customer challenges, goals, needs, motivations, and decision-making processes
• Ability to use storytelling, relevant customer examples, and value-based messaging to build trust and connect Cyara's solutions to customer outcomes
• Excellent problem-solving and analytical skills, with the ability to respond to objections using sound logic in a non-confrontational manner
• Strong meeting management skills, including active listening, succinct responses, clear transitions, and defined next steps
• Leadership and mentoring ability, with a willingness to coach junior Solution Architects and contribute to internal knowledge-sharing initiatives
• Ability to collaborate effectively with Sales, Product, Implementation, Customer Success, and other internal stakeholders
• Willingness to travel as needed to meet with customers, attend trade shows and corporate events globally, and participate in sales engagements

Benefits

• competitive compensation
• flexible work environment