Lead multiple concurrent software implementation programs and strategic initiatives from initiation through successful delivery
Coordinate cross-functional teams across engineering, product, operations, client stakeholders, vendors, and leadership
Build strong working relationships with clients and internal teams while serving as a trusted program leader
Navigate ambiguity effectively and make informed decisions to maintain momentum and delivery timelines
Identify risks, dependencies, and blockers early and proactively drive resolution strategies
Manage competing priorities across multiple workstreams while maintaining visibility into overall program health
Facilitate executive-level communication, status reporting, and stakeholder alignment
Drive accountability across teams while fostering collaboration and trust
Help improve internal delivery processes, operational efficiency, and implementation best practices
Support teams through changing priorities and evolving client needs with a calm, solutions-oriented approach
Travel up to 25% as needed based on project requirements

8+ years of program/project management experience in software development, SaaS implementation, enterprise technology, consulting, financial services, healthcare IT, govtech, or similarly complex environments
Successfully led multiple concurrent enterprise-scale projects or programs
Comfortable operating independently in fast-moving environments with evolving priorities
Excel at building alignment across technical and non-technical stakeholders
Communicate complex topics clearly and simply to a wide variety of audiences, including executives and clients
Experience managing projects involving multiple systems, integrations, vendors, and cross-functional dependencies
Highly organized while remaining flexible and pragmatic
Balance strategic thinking with hands-on execution
Proactive problem solvers who anticipate issues before they become roadblocks
Experience recovering or stabilizing challenged projects/programs (strongly preferred)

Senior Project/Program Manager

Key skills