Own end-to-end operational performance across North America, ensuring order execution consistently meets or exceeds client expectations for all time-critical shipments.
Serve as the senior operational escalation point for complex, high-stakes logistics challenges across the life sciences, pharmaceutical, aerospace, and medical device sectors.
Partner closely with commercial, quality, IT, and global teams to deliver tailored solutions that meet complex operational, regulatory, and service requirements.
Lead coordination across transportation networks and carrier partners to maintain service reliability and compliance in a dynamic, 24/7 operating environment.
Recruit, develop, and retain a high-performing team of 50+ operations professionals, fostering a culture of accountability, continuous improvement, and customer obsession.
Design and implement structured training and development programs that build technical depth, cross-functional knowledge, and long-term organizational capability.

10+ years of progressive experience in critical logistics, time-sensitive supply chain, or specialty transportation operations.
Demonstrated success managing large, multi-functional operations teams — including hiring, development, and performance management.
Deep familiarity with the operational and regulatory requirements of serving life sciences, pharmaceutical, medical device, or aerospace customers.
Proven ability to build and scale operational processes in a high-growth, fast-paced environment.
Strong executive presence with the ability to communicate clearly and credibly across internal teams, external clients, and senior leadership.
Bachelor's degree required; concentration in Business, Supply Chain, Public Policy, or related field preferred.

VP Operations – Industrials

Key skills