Generate and review customer invoices for precision, ensuring pricing, terms, and documentation are accurate before they reach our customers.
Manage the intake and application of customer payments (ACH, Wire, Credit Card, and Checks) within NetSuite, ensuring accounts are always up to date.
Serve as the primary point of contact for billing inquiries. You’ll resolve discrepancies, answer questions about payment portals, and provide account summaries with a professional, helpful touch.
Monitor outstanding balances and manage the "Dunning" process, sending professional follow-up communications to ensure timely renewals and payments.
Maintain accurate customer records in NetSuite, including billing contacts and payment terms, ensuring our data reflects the current state of our business relationships.
Partner with Sales, Legal, and Finance leadership to resolve complex invoice disputes, providing well-documented recommendations and exercising judgment on how to proceed.

2–5 years of experience in accounts receivable, billing, or an accounting support role. Experience in B2B SaaS is a plus, but not required.
A natural comfort working with numbers and a drive to ensure every decimal point and contact name is correct.
Clear, professional written and verbal communication. You’ll be the "voice of Finance" to many of our customers.
Proficiency in Microsoft Excel (pivot tables and formulas) and a general comfort with modern software. Experience with NetSuite is a strong plus.
An interest in leveraging AI and modern tools to automate repetitive tasks and improve efficiency.
The ability to stay organized and meet deadlines in a fast-paced, high-growth environment.

medical, dental, and vision insurance
401k retirement plan with a company match
equity awards (a new hire grant, along with opportunities for additional awards throughout your tenure)
flexible paid time off
generous parental leave
life and disability insurances

Accounts Receivable Specialist

Key skills