Key skills
CRMSales
About this role
Role Overview
- Manage orders pending invoicing (request date adjustments, balance cancellations, minimum value adjustments, etc.).
- Occasionally coordinate with support teams to release/unblock orders.
- Handle invoicing for orders with prepaid payment terms and credit card payments.
- Provide billing forecasts for orders with request dates that are overdue or nearing their due date.
- Review inventory and demand-forecast indicators to compile data for customers and internal teams.
- Track deliveries through portals and carriers to inform customers and meet agreed deadlines.
- Schedule deliveries for customers who require this service.
- Manage tickets and customer service (SAC) within the system and with related departments to resolve issues as quickly as possible (delivery problems, quality issues, operational errors, sales errors, etc.).
- Create and manage team KPIs to improve data control and anticipate problems.
- Actively participate in developing actions to resolve customer service issues.
- Manage allocation and billing waves as well as other order-related activities.
Requirements
- Currently pursuing a university degree.
- Experience in customer service and post-sales support.
- Proficient with Microsoft Office, especially Excel and PowerPoint.
- Experience with CRM systems.
- Knowledge of performance indicators and experience working with carriers/shipping companies is a plus.
Benefits
- Health insurance with co-payment
- Dental plan
- Meal/food allowance
- Life insurance
- Private pension plan
- PPR (profit-sharing/annual performance bonus)
- Health Center | Conexa Saúde
- TotalPass
- Partnerships with various institutions offering exclusive discounts for employees