Distributed Computer Systems Analyst

Role Overview

• Provides accurate, timely desktop computer technical work installing, implementing, maintaining, and supporting computer systems for use by end-users including the hardware & software components to both Department and outside agency customers.
• Coordinates work assignments with appropriate Department staff as well as other desktop support staff.
• Performs necessary follow-ups with customers to ensure that requests are handled efficiently and that quality solutions are provided and recognize or analyze priority issues for escalation.
• Providing detailed information regarding the issues to effectively solve problems in a timely and organized manner using industry best practices and procedures.
• Maintains all assigned issues within the Department’s Issue Tracking System.
• Adds, updates and provides current status information into the Tracking System in a timely and accurate manner.
• Identifies and documents resolutions, sharing the documentation and findings with other team members.
• Provides assistance for Voice Over IP (VOIP) phones and network connectivity troubleshooting to coordinate repairs with Regional as well as statewide support staff.
• Ensure desktop computers interconnect seamlessly with diverse systems including file servers, application servers, and administrative systems and networking software.
• Support client hardware/software upgrades and migrations as directed by the Desktop Support Manager and maintain excellent communication with all end users and other members of the technology department.
• Consults with regional and outside agency customers in conducting system assessments to define customer needs, system requirements and LAN/WAN connectivity requirements.

Requirements

• At least one year of experience working in an IT environment in either a field-based support capacity or a call center capacity.
• Education in an IT field of study can substitute on a year for year basis.
• At least one year of experience supporting Windows 10 or newer Windows operating systems and compatible applications.
• Technical understanding of computer hardware, software and networking systems and troubleshooting/problem solving skills.
• Valid Driver’s License and possess an operational private vehicle for use in performance of daily work activities.
• Working outside normal shift/business hours.
• Navigate tight spaces which may involve a combination of kneeling, crawling, bending, stooping, and/or reaching.
• Ability to lift 30 pounds and move equipment.

Tech Stack

• VoIP

Benefits

• Drug-Free workplace
• Background investigation requirement
• Veterans’ Preference