Develop and maintain detailed Functional Design Documents based on business requirements
Liaison between business stakeholders and development teams to ensure clear understanding and implementation of solutions
Support DocuSign-related processes and troubleshoot user issues as needed
Utilize Azure and DevOps tools for project tracking, collaboration, and deployment management
Manage and resolve incidents or service requests within ServiceNow
Work with various Microsoft Office applications for documentation, data analysis, and reporting
Read and interpret XML files for data extraction and validation
Apply knowledge of leasing and sales pricing to support business processes and decision-making
Troubleshooting and analyzes errors to identify their root causes and determine viable solutions (i.e., system improvements, triggering errors, mapping errors, human errors, training needs, etc.)
Ensures new technology capabilities are compatible with the current application software architecture and the current technical architecture and business
Develops and maintains training materials, technical documentation, standards, and procedures.

Experience required: 2+ years
Degree (advantage if related to MIS)
Proven experience in writing clear and comprehensive Functional Design Documents
Strong communication skills, particularly in conveying requirements to developers and technical teams
Hands-on experience with DocuSign platform and support
Proficiency in Azure and DevOps for project lifecycle management
Experience working with ServiceNow for IT service management
Advanced knowledge of Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
Ability to read and understand XML data structures
Proven experience with leasing and sales pricing concepts within a commercial environment
Added advantage if the person knows CapitalStream, Oracle; has sales experience; has credit experience and/or has experience with Origination Business process.

Associate Business Analyst

Key skills