Manage a strategic client portfolio typically representing $3M–$8M in annual revenue
Own revenue growth, retention, and overall account health within the portfolio
Serve as senior relationship lead across multiple client engagements
Identify expansion opportunities across client organizations
Build trusted relationships with senior client stakeholders
Act as a strategic advisor connecting Verndale capabilities to client priorities
Facilitate strategic conversations around digital initiatives
Maintain strong communication between clients and internal teams
Orchestrate the end‑to‑end client experience across strategy, delivery, technology, and creative teams
Ensure alignment between client goals, account strategy, and delivery execution
Coordinate cross‑functional teams to deliver cohesive client outcomes
Anticipate and mitigate risks affecting the client experience
Lead upsells and cross‑sell opportunities within accounts
Support proposal development and client presentations
Collaborate with business development leaders on account expansion
Monitor revenue growth, forecasting, and margin health
Lead renewal and pricing discussions
Maintain accountability for financial performance of accounts
Mentor Client Success Managers and other client‑facing team members
Lead cross‑functional collaboration across delivery teams
Contribute to best practices within the Client Success organization

8–12 years of experience in client success, account management, or consulting environments
Experience managing multi‑million‑dollar client portfolios
Strong commercial and financial acumen
Bachelor’s degree required
Up to 25%-50% travel.
Advanced French proficiency (spoken, written, and reading) strongly preferred.

Senior Manager, Client Success, DXP

Key skills