Engage proactively with customers to understand their needs and ensure they derive maximum value from our solutions.
Successfully and promptly onboard customers and conduct remote and in-person training sessions to educate customers on our products and services as well as personalising the sessions based on customer needs and workflows.
Develop and maintain strong relationships with key stakeholders within customer organizations to drive product adoption and satisfaction.
Monitor customer usage data/customer health to identify opportunities for further engagement and value creation.
Serve as a trusted advisor, providing insights and recommendations to enhance customer experience and success.
Be the voice of the customer to continue improving their experience.
Cross functional collaboration: Innovate and partner across different functions to create seamless elevated customer experience.
Proactive Support: Anticipate customer challenges and address them before they escalate.
Continual Learning: Stay updated on select industry/market/regional trends and product developments to enrich customer engagements.
Promptly and accurately capturing customer engagement activities in Gainsight.

Fluency in both French and English is essential.
3 years relevant experience and/or at least 5 years industry experience.
First class presentation and software demo skills.
Proficiency in Gainsight, Salesforce or similar is an advantage.
Industry knowledge (energy, commodities, finance) is an advantage.
Proven ability to manage multiple accounts and projects simultaneously.
Ability to work as an integral part of a diverse and geographically dispersed team.
Ability to travel to meet clients.

Health & Wellness: Health care coverage designed for the mind and body.
Flexible Downtime: Generous time off helps keep you energized for your time on.
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

Customer Success Manager, Fluent French Speaker

Key skills