Be the go-to T Cloud Public expert, leveraging your cloud expertise to provide customers with reliable guidance and drive business growth.
Offer tailored advice to customers, assisting with their first-time use of TCP or enhancing their ongoing cloud performance through consumption growth and upselling strategies.
Proactively engage customers to prevent churn, using analytical insights and management expertise to ensure satisfaction and success.
Leverage technical know-how to improve both customer satisfaction and organizational efficiency.
Liaise with cross-functional teams to translate customer requirements into actionable feature requests.
Actively contribute to the vertical squads within T Cloud Public.
Collaborate on the optimization and evolution of Customer Success Management for TCP, delivering impactful results.
Provide feedback that elevates our “Service Excellence Culture”, ensuring quality improvement across all areas of TCP Customer Success Management.

A degree in computer science, engineering, or a comparable field of study or professional qualification.
Expert knowledge and hands-on experience in IT architecture, cloud technologies (IaaS, PaaS, SaaS), and market-relevant cloud ecosystems.
AI knowledge is a plus—help shape the future!
Strong communication and presentation skills: build confidence with customers and ensure top-notch service delivery.
Familiarity with offerings from AWS, Microsoft Azure, Google Cloud, and Rackspace is beneficial.
Experience with developer tools, APIs, and integration frameworks is a strong advantage.
Understanding the world of standardized services through platforms to offer robust technical solutions.
Proven success in working with international teams and coordinating across borders.
Experience in international cooperation with Local Business Units and NatCos.

Be part of Europe’s biggest sovereign public cloud.
Work on innovative cloud solutions that are shaping the future.
Collaborate with a vibrant, dynamic, and international team that thrives on creativity, excellence, and customer satisfaction.
Grow your career in an environment committed to learning, development, and expanding your skillset.

Senior Customer Success Manager – Cloud Public

Key skills